Refund Policy
Last updated: March 2026
1. Service Nature
Our services are custom, project-based, and often begin immediately after discovery, planning, and development work starts.
2. Deposits & Initial Payments
Initial deposits and setup payments are generally non-refundable once project work has started, as they secure planning, technical allocation, and production resources.
3. Milestone Payments
Payments made for completed milestones are non-refundable. If a project is paused or terminated, refunds (if any) are evaluated only for work not yet started.
4. Post-launch work
Additional fixes, updates, or enhancements after delivery are scoped and quoted as separate project work unless otherwise agreed in writing.
5. Exceptional Cases
We may consider partial refunds on a case-by-case basis if there is a clear service delivery issue. Any approved refund is at our sole discretion.
6. Contact for Refund Requests
To request a review, contact info@themazsolutions.com with your project details, payment information, and reason for the request.