Refund Policy
Last updated: November 9, 2026
1. Service Nature
Our services are custom, project-based, and often begin immediately after discovery, planning, and development work starts.
2. Deposits & Initial Payments
Initial deposits and setup payments are generally non-refundable once project work has started, as they secure planning, technical allocation, and production resources.
3. Milestone Payments
Payments made for completed milestones are non-refundable. If a project is paused or terminated, refunds (if any) are evaluated only for work not yet started.
4. Post-launch work
Additional fixes, updates, or enhancements after delivery are scoped and quoted as separate project work unless otherwise agreed in writing.
5. Speed Fix guarantee
If we don't measurably improve the mobile PageSpeed score of the agreed pages, the client gets a full refund. No guaranteed specific score and no guaranteed rankings.
This applies to WordPress Speed Fix ($497 for the homepage plus up to 4 key pages, $897 for the whole site) and Shopify Speed Fix ($597 theme fix, $997 theme plus apps). "Agreed pages" means the pages in the scope you approved. The comparison is the mobile PageSpeed score of those pages before and after the work. If that score does not measurably improve, the client gets the full fixed price back. This refund is not discretionary, and the deposit and milestone rules in sections 2 and 3 do not reduce it. We do not guarantee a specific score, a Core Web Vitals threshold, or search rankings. The free speed report stays free.
6. Shopify Speed Fix
Shopify Speed Fix uses the same guarantee in section 5. Shopify's platform code and the apps you keep can limit how high a score can go. That is why there is no guaranteed specific score. The refund still applies when the mobile PageSpeed score of the agreed pages does not measurably improve.
7. Exceptional Cases
For work not covered by the Speed Fix guarantee in section 5, we may consider partial refunds on a case-by-case basis if there is a clear service delivery issue, and we decide those requests at our discretion. This does not limit the Speed Fix guarantee, which is paid in full whenever its terms are met.
8. Contact for Refund Requests
To request a review, contact info@themazsolutions.com with your project details, payment information, and reason for the request.