Refund Policy
Last updated: March 2026
1. Service Nature
Our services are custom, project-based, and often begin immediately after discovery, planning, and development work starts.
2. Deposits & Initial Payments
Initial deposits and setup payments are generally non-refundable once project work has started, as they secure planning, technical allocation, and production resources.
3. Milestone Payments
Payments made for completed milestones are non-refundable. If a project is paused or terminated, refunds (if any) are evaluated only for work not yet started.
4. Subscription / Retainer Services
Monthly maintenance or retainer services may be canceled before the next billing period. Charges already incurred for the current period are non-refundable unless otherwise stated in writing.
5. Exceptional Cases
We may consider partial refunds on a case-by-case basis if there is a clear service delivery issue. Any approved refund is at our sole discretion.
6. Contact for Refund Requests
To request a review, contact info@themazsolutions.com with your project details, payment information, and reason for the request.